![]() ![]() We also follow up with any customers that have issues with their order to make sure the situation was taken care of and the customer was satisfied in the end. Our customer service representatives are now trained to follow up on customers that needed their order by a specific date, to ensure the delivery happens. We train our representatives longer and cover information more in depth and do regular testing and continued learning training to ensure our representatives are fully prepared and have the knowledge to help our customers. We provide much better communication to our customers than we were able to in the past. Some of the things we have put in place to accomplish these goals are: growing our inventory, showing our inventory online, adding an inventory notice in the shopping cart (in case it was missed on the product page), offering a split shipping option through our shopping cart, providing out of stock notices and giving accurate delivery times online so the customer can see it before ordering, employing a wonderful customer service team who truly puts the customer first, we are also very lenient with our policies and always opt to do the right thing in each situation rather than sticking to a policy. Our company is constantly striving to provide better customer service and find new ways to make ordering our unique selection of products stress free for our customers. We strongly feel that no one should be subject to pay for merchandise that has these issues. Any customer that receives a product from our company and finds it to be damaged or defective is eligible for a full refund or replacement at no charge. In the rare instance when a customer has an issue with their order, we always work with them to find an amiable solution. The history of these reports shows that our strategy is working we have had zero complaints with these issues filed with the BBB for over a year. We take great care in inspecting merchandise when it comes into our facility, is picked for orders, and again before it is packed up to ensure that it is free of damage and defect. We have communicated with our shipping agencies to optimize our packing methods and materials to reduce the risk of damage in transit even further. The company has stated the following regarding their patterns: Our company has made great strides in decreasing the amount of damaged or defective goods by taking a series of steps. In addition, complaints allege difficulty in receiving communication from the company. The company also has complaints which allege products received are defective and/or damaged. This company has a pattern of complaints alleging difficulty in receiving the promised refunds, delays in receiving products and difficulty in obtaining resolutions for defective items. ![]()
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